The Department of Labor & Industry’s transition from the decades-old Unemployment Compensation system to a newer one that’s slated to be faster and easier to use is on track for launch on Tuesday.
“We still have many hurdles to cross, but the transition so far has been smooth, and we are ready for the new system to come online tomorrow,” said Acting Secretary Jennifer Berrier. “Months of hard work and testing have helped us eliminate many potential issues, and we continue to have staff on hand around the clock ready to resolve anything that comes up during the rest of the transition.”
UC and Pandemic Emergency Unemployment Compensation claimants are encouraged to familiarize themselves with the new system through a series of 25 workshops and other tools and resources.
Upcoming dates are Wednesday, June 9, at 2 p.m.; Thursday, June 10, at 6 p.m.; and Thursday, June 10, at 7:30 p.m. (Spanish). Register here.
Topic-specific instructional videos are available here. They include creating a new Keystone ID; logging in with an existing Keystone ID; resetting a forgotten password; how to file an appeal; Waiting Room 101; and how to change communication preferences.
The UC system went offline Wednesday evening and will continue to be offline until the new system launches tomorrow. When the new system comes online, all eligible UC and PEUC claimants will be able to file for available weeks and filing will change from biweekly to weekly.
The Extended Benefits program will also operate on the new system. The final week of eligibility for this program has passed, but individuals who need to take action within the program, such as viewing past payments, will be able to do so once the new system comes online.
The transition to the new UC system does not affect Pandemic Unemployment Assistance claimants, who file through a separate system.