For 66 years, Family Service Association of Bucks County has helped thousands of Bucks County residents each year through the toughest times of their lives. Today, amidst the COVID-19 pandemic, Family Service’s doors remain open.
Family Service provides essential services for vulnerable populations and will continue to serve clients at several locations, as well as through telehealth platforms. The nonprofit organization treats those with mental illness, supports recovery among people struggling with addiction, prevents suicide, keeps children safe from abuse, shelters families without homes, feeds the hungry and more.
All of these services are provided while taking an abundance of caution to prevent the spread of COVID-19 among staff, clients and visitors. Family Service is following the guidance issued by the Centers for Disease Control and Prevention, the World Health Organization, and federal, state and county health departments.
Family Service has increased cleaning frequencies and protocols, and implemented mandatory mask-wearing for all staff working outside of their homes. Its on-site staff is practicing social distancing. These measures are being taken so that Family Service can stay on the front lines, now and in the future, providing critical care to those who need it.
Family Service has made some temporary changes to its services, processes and agency hours in order to adhere to government guidelines and safe practices.
There are no changes to the following services:
– National Suicide Prevention Lifeline (1-800-273-TALK)
– Contact Helpline (215-355-6000)
– Housing Link (1-800-810-4434)
– Langhorne Food Pantry (Monday, Tuesday and Wednesday by appointment; Thursday and Friday, from 9 a.m. to 4 p.m.; call 215-757-6916, Ext. 225 for more information)
– Administrative services and staff will be available during normal business hours (Monday, Wednesday, Thursday and Friday, from 9 a.m. to 5 p.m.; Tuesday, from 9 a.m. to 8 p.m.)
Most outpatient behavioral health and community-based services are being provided by video technology and telephone services. In addition, Family Service has limited on-site outpatient services by appointment.
The Bucks County Emergency Homeless Shelter remains open, though visitors are not permitted at this time.
Group services such as Intensive Outpatient Group, HIV/AIDS Support Group, Parent Support Group, Family Support Group, and the Teen Center are being held via telehealth.