Pennsylvanians are being advised of a potential phishing scam texting people that their EBT card is locked. They shouldn’t reply or share any personal information if they are contacted in this manner. The Pennsylvania Department of Human Services and other government agencies do not and will not send text alerts regarding EBT, the Supplemental Nutrition Assistance Program, or any other public assistance programs.
“There are always people who will try to take advantage of others who may need help meeting essential needs, but please remember that DHS will never contact any of our benefit recipients via text,” said Acting Secretary Meg Snead. “If you have received unsolicited or random calls or text messages telling you that your benefits are in jeopardy and asking you for personal information, it is most likely a scam. Please be aware that these are scams. Do not respond and delete the message so you do not get caught in identity theft.”
Pennsylvanians who have questions about whether a call, text, letter or other communication is legitimate should contact DHS’ Office of Income Maintenance. EBT balance and transaction inquiries as well as card replacements can be requested from DHS’ EBT contractor, Conduent, at 888-328-7366. Pennsylvanians can also access their EBT balance through the myCOMPASS PA mobile app in a safe and secure manner.