St. Mary Medical Center was recognized by NRC Health as one of the top healthcare organizations garnering extraordinary loyalty from their patient populations as identified and rated by more than 300,000 U.S. consumers. St. Mary was named to the 2019 NRC Health Top 100 Consumer Loyalty list.
For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses and staff. The Consumer Loyalty awards are the first and only loyalty-based hospital rankings in the U.S.
St. Mary was selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country.
NRC Health surveys more than 310,000 households in the contiguous U.S., measuring their engagement with healthcare brands in their communities. Organizations that win the Consumer Loyalty Award score exceedingly well on seven different metrics of patient loyalty, including Access, Engagement, Experience and Net Promoter Score. A complete list of winners can be found at nrchealth.com/NRCHealthTop100Loyalty.
“St. Mary Medical Center and the other outstanding healthcare facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, vice president and general manager at NRC Health. “This award recognition is a reflection of the trust St. Mary Medical Center has built with its patient communities, and speaks to the exceptional work being done by St. Mary Medical Center to provide compassionate care and inspire consumer loyalty.”
Winning organizations were publicly announced at the 25th annual NRC Health Symposium, held in Nashville, Tennessee on Aug. 14-16.
“We are pleased and gratified by our community’s loyalty to St. Mary and are thrilled to have received this recognition by NRC Health,” said Larry Brilliant, MD, president of St. Mary Medical Center.
To learn more about St. Mary, 1201 Langhorne-Newtown Road, Langhorne, visit stmaryhealthcare.org or call 1-844-7-STMARY.
